Refund and Returns Policy

Overview

Thank you for shopping with us at 2 Rock Guys! We strive to provide high-quality products and exceptional service to all our customers. Please review our return policy below for details on returning products purchased through our website and booking services at our private amethyst mine.

Product Returns

  • We offer a 14-day return policy on jewelry, art, and other physical products purchased through our website. If you are not completely satisfied with your purchase, you may return the item within 14 days of delivery for a refund.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Please contact us at will.george@2rockguys.com, will@2rockguys.com or sales@2rockguys.com, returns@2rockguys.com, and the dot Net addresses respectively, to initiate a return and receive further instructions. We reserve the right to refuse returns that do not meet our return policy criteria.

Service Bookings (Private Digs at Amethyst Mine)

  • We offer private digs at our private amethyst mine for a $50 donation per person. Please note that donations for this service are non-refundable.
  • If you need to reschedule your booked dig, you may do so up to 3 times. Please contact us at least 2 days before your scheduled trip date to request a rescheduling.
  • No-shows for scheduled dig dates will result in forfeiture of your donation. We do not offer refunds for no-shows.
  • To reschedule your dig or for any questions about our service offerings, please contact us at will.george@2rockguys.com, will@2rockguys.com.

General Terms

  • All returns and rescheduling requests are subject to approval and verification by our team.
  • Refunds for returned products will be issued to the original payment method within 3-5 business days of receiving the returned item.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our return policy, please don’t hesitate to contact us. Thank you for choosing 2 Rock Guys!